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Situational Factors Trigger Trolling Behavior


Original Title

Anyone Can Become a Troll

  • Conference on Computer Supported Cooperative Work
  • 3:36 Min.

We've all encountered them online - those disruptive individuals who seem to delight in stirring up trouble and provoking others. But what if the trolls we encounter aren't born, but made? A fascinating new study challenges our assumptions about online trolling behavior, suggesting that under the right circumstances, anyone could become a troll.

Researchers set out to investigate whether trolling is truly the domain of a select few antisocial individuals, or if ordinary people might engage in such behavior given certain conditions. Their findings paint a more complex picture of online interactions and the factors that influence our digital behavior.

The study identified two key triggers that can lead otherwise normal individuals to troll: negative mood and the context of the online discussion. Through controlled experiments and analysis of real-world online forums, the researchers explored how these factors shape our likelihood of engaging in disruptive behavior.

Imagine you've had a rough day at work and log on to your favorite news site to unwind. You start reading the comments on an article, only to find a heated argument already in progress. According to the study, this combination of negative mood and a contentious discussion environment significantly increases the chances that you might engage in trolling behavior yourself.

The controlled experiment revealed some striking results. Being in a negative mood increased the odds of trolling by 89%, while encountering prior troll posts in a discussion raised the likelihood by 68%. Even more alarming, when both negative mood and negative context were present, the probability of trolling doubled compared to when both factors were positive.

But the study didn't stop at the lab. The researchers also conducted a longitudinal analysis of a large online news discussion community. They found that trolling behavior aligned with known mood patterns, peaking in the evenings and on Mondays when people tend to experience more negative emotions.

Perhaps most surprisingly, the analysis revealed that a significant portion of flagged posts came from users without a history of problematic behavior. This challenges the notion that trolling is primarily carried out by a small group of consistently disruptive individuals.

The implications of this research are far-reaching. It suggests that efforts to combat trolling should focus not just on identifying and banning "bad actors," but on creating environments that discourage negative behavior and promote positive interactions. Platform designers might consider implementing features that help users manage their emotional state or provide cooling-off periods after heated discussions.

As we navigate an increasingly digital world, understanding the factors that contribute to trolling behavior becomes crucial. By recognizing that anyone can potentially engage in trolling under certain circumstances, we can develop more effective strategies for fostering healthier online communities.

The next time you encounter a troll online, remember: they might not be the inherently antisocial individual you imagine, but rather an ordinary person caught in a perfect storm of negative emotions and provocative context. This understanding doesn't excuse the behavior, but it does offer hope for creating more positive digital spaces where constructive dialogue can flourish.